Orders usually take 3~7 business days with standard shipping.

For shipping and delivery inquries, please refer to the tracking code sent in your shipment confirmation email.

In the case of missed delivery or re-delivery, please contact the shipping partner directly, as we are not able to track your package or request redelivery on your behalf.

Please note that we do not accept returns or offer refunds for any products purchased through our online store.

However, if you receive a damaged product, we are here to help. Please contact our customer support team within 14 days of receiving your order, providing photos of the damaged item and your order number. We will review your case and work with you to find a suitable solution.

Please refer to our
Return Policy for more information

We use USPS and DHL and UPS for the most convenient shipping or ordering, but it may vary by location.

Please refer to the shipping information in the shipping confirmation sent by email.

You can find your tracking number in the shipping confirmation email sent to the email address you used when placing your order.

Please make sure your address is correct when ordering. In some cases we can change the address manually, but due to time differences and working hours we are unable to change the address once the package has entered the packaging stage.

Unfortunately, we do not re-ship or refund due to customer error.

Once your parcel has been dispatched and/or delivered, please contact the relevant courier directly to inquire about the delivery status as we are not responsible for what happens to your parcel after it leaves our warehouse.

Please email us at [email protected] with your order number and a photo of the item you received and we will ship the missing item to you free of charge.

We do not provide refunds or exchanges if the customer changes their decision.

If there is a problem with the product, please send us detailed photos showing the problem and the product number and we will check it.

If the product is defective or damaged, we will send a replacement.

Please note that we will not provide replacements for products that are damaged due to customer error.